Express delivery and free returns within 7 days

About Us

About us

Smile that you carry with your shoes.

Established in 1987, Comfy Shoes is a homegrown fashion brand with over 35 years of expertise in the shoe retail industry. Our mission at Comfy Shoes is clear: to lead Pakistan’s footwear industry by offering a stunning collection of trendy, elegant, and sophisticated shoes, all crafted with exceptional quality and supported by top-notch customer service using cutting-edge techniques.

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Our value

The original experience of the new era.

From the very beginning, Comfy Shoes has proudly upheld its reputation as a prestigious brand known for its high-end and delightfully diverse range of distinctive designs that resonate with the preferences of our valued customers. We are committed to staying ahead of the curve by continually adapting to the ever-evolving demands of our esteemed clientele and consistently introducing innovative designs to ensure maximum satisfaction.

Vision

To cater to the ever-growing fashion needs of our cherished customers, Comfy Shoes meticulously selects designs for the entire family, aiming to transform shopping into a memorable experience in itself.

Mission

At Comfy Shoes, our store showcases an extensive array of footwear, including casuals, sneakers, formals, fancy, and bridal collections for Men, Women, and Children. Drawing on our wealth of experience, we stay attuned to the dynamic trends and preferences of modern consumers, taking into account the diverse cultural tastes, interests, and aspirations of our community.

Frequently Asked Questions

We currently accept the following methods of payment: Visa, MasterCard, American Express, Discover and PayPal. We do not accept Cash, CODs, checks, credit card gift cards (unless bank issued), or money orders. Due to our US credit card verification service, we are unable to accept credit cards with international billing addresses.

We currently offer the following ways to contact us:
Phone: +92 311 5182169
Email: info@comfyshoesofficial.com

If for any reason, you are not satisfied with the products you received from us, you can return them to us; and, we will credit your order. At this time, OnlineShoes does not offer exchanges. We suggest you return the item(s) and place a new order in the appropriate size on OnlineShoes. Below are the instructions for returning by mail.

Merchandise must be returned in its original unworn condition and received WITHIN 30 DAYS OF ORIGINAL PURCHASE (invoice date). Orders returned beyond this time period will not be accepted. OnlineShoes reserves the right to refuse worn or damaged merchandise. Pack the merchandise in its original packaging or appropriate carton. Enclose the completed packing slip found on the back of the original invoice. Complete the enclosed return form. Peel and stick both the pre-printed address label AND the provided pre-paid USPS shipping label; on the outside of the carton. Please keep your shipping receipt number for reference and tracking. A credit for the value of the returned merchandise will appear on the original credit card used to purchase the item(s). Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company. If you do not have a pre-paid return shipping label, please contact Customer Service by calling (888) 973-6620 or emailing help@onlineshoes.com.

Please allow two weeks for your return to be processed. You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles.

To help get your items to you as quickly as possible, some purchased items may ship separately from one another. We offer free economy shipping on all orders. If you select expedited shipping, you will not be charged additional shipping fees on items that ship separately.

We are sorry you are experiencing an issue with your product! To help expedite your concern, please see the general guidelines below to help determine if your product will be considered defective by our review team.

A Defective Product is an imperfection in a product that has a manufacturing or design defect
Examples of what is not considered defective:

Worn stitching, worn soles or frayed webbing due to normal wear
Damage that is a result from misuse, normal wear and tear or damage occurred during storage
Broken or damaged laces, lace retention devices and worn soles
Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers and salesman samples
Improper fit. Fit is the responsibility of the owner and should be assured within return window
Comfort issues
If you feel your product is defective as a result of a manufacturing or design defect, please call us.

Testimonial

What they say